Chanel Strands Hair Collection – Frequently Asked Questions

Q: How long does shipping take?

A: Orders are processed within 2–3 business days. Standard shipping takes 3–5 business days after processing. You will receive a tracking number via email once your order has shipped.

Q: Can I return or exchange hair?

A: Due to the nature of our products and for hygiene reasons, all sales are final. If you receive a defective item, please contact us within 48 hours of delivery so we can resolve the issue promptly.

Q: What type of hair does Chanel Strands sell?

A: We specialize in premium raw hair extensions including Raw Indian, Malaysian, Cambodian, and Vietnamese textures. Each bundle is carefully sourced to ensure long-lasting quality and luxury results.

Q: How long does the hair last?

A: With proper care, our raw hair extensions can last 3+ years. We recommend using sulfate-free shampoo and conditioner, and keeping your hair moisturized.

Q: Can the hair be colored or bleached?

A: Yes! Our raw hair can be dyed and bleached. For best results, we recommend having coloring done by a professional stylist.

Q: What lengths and textures are available?

A: Chanel Strands offers lengths from 16” to 30” in straight, body wave, and curly patterns depending on the origin of the hair.

Q: How do I care for my raw hair extensions?

A:

• Always detangle before washing
• Co-wash regularly with sulfate-free products
• Allow hair to air dry
• Store bundles in a satin bag when not in use
• Sleep with a silk pillowcase or bonnet